Pre-order terms.
Refunds, plainly stated.
The terms and refund conditions that apply when you reserve and pay for a product from the HRIMÉO founding drop.
Nature of Pre-order
By placing a pre-order on the HRIMÉO website, you reserve a product from the founding drop. Payment is collected at the time of pre-order to secure the reservation. Products are manufactured and released for dispatch only after HRIMÉO’s applicable quality gates are complete. Pre-ordering does not guarantee a fixed dispatch date.
Founding Drop Timeline
Pre-orders open on 20 October 2026. Dispatches start 10 November 2026, following quality release. Delivery time is counted from dispatch. Dispatch begins only after the applicable quality-release gates—including stability, microbiology, packaging compatibility and regulatory review—have been completed for that product. Delivery timelines begin from actual dispatch, not from the pre-order date.
Payment
Full payment is required when the pre-order is placed. All prices are listed in Indian Rupees (INR) and include applicable taxes unless the checkout states otherwise. UPI and cards are processed by the connected payment provider; HRIMÉO does not store card or UPI credentials.
Cancellation & Refunds Before Dispatch
You may cancel a pre-order for a full refund at any time before dispatch. Contact WhatsApp Care or reply to the order confirmation email with the Order ID. Approved refunds follow your selected original payment method or HRIMÉO Balance, where offered. Original-method refunds are initiated within 7–10 working days after cancellation is confirmed; additional bank or payment-provider processing time may apply.
After Dispatch
After dispatch, a refund or replacement may be requested if the product arrives damaged, is defective on arrival or is not the product ordered. Report the issue within 48 hours of delivery with the Order ID and clear photographs. Change-of-mind returns and opened or used personal-care products are not accepted, except where mandatory consumer rights or applicable law require otherwise.
Quality Release Delays
Because dispatch depends on documented quality gates, the schedule may extend beyond the founding-drop date. A quality-release delay does not automatically trigger a refund, but the customer may still cancel for a full refund at any time before dispatch.
Product Information
Website descriptions, selected ingredient highlights and performance language reflect the current development status. Final formulations, packaging and statutory INCI declarations may be refined until quality release. Information on the physical product and released packaging at dispatch is authoritative.
Delivery
HRIMÉO currently ships within India to serviceable PIN codes. A delivery estimate is shown after PIN-code validation and runs from dispatch. Responsibility for loss in transit and remedies will be handled under applicable law and the final delivery policy; contact Customer Care promptly if a shipment does not arrive as recorded.
Changes to Orders
After a pre-order is placed, changes to product, quantity or shipping address may not always be possible. Contact Customer Care as soon as possible with the Order ID if you need to request a change.
Accounts + Secure Checkout
Verify your email or mobile directly at checkout to create or reopen Your Space. A verified social account may also be used when available. Returning customers may use a one-time code, their password or a linked social provider. Older guest purchases remain accessible after verification of the same contact. Social identities are never merged into an existing account without a separate sign-in and explicit linking step.
Referrals + HRIMÉO Balance
Each customer account receives a personal referral code. Subject to the referral feature remaining active, 1,000 promotional balance coins are credited after a referred customer’s first eligible order is marked delivered. Self-referrals, duplicate identities, cancellations, refunds, abuse and reversed orders are ineligible. Promotional coins have no cash value, are non-transferable and are not withdrawable. HRIMÉO may correct an erroneous or fraudulent credit after review.
Refund Preference
An eligible customer may request a refund to the original Razorpay payment method or, where offered, to HRIMÉO Balance. A request records the preference but does not issue funds until Customer Care approves it. Wallet refunds are closed-loop store value at the displayed conversion and cannot be withdrawn as cash after acceptance, except where applicable law requires another remedy. Original-method refunds remain subject to Razorpay and the issuing bank’s processing time.
Contact
For pre-order questions, cancellation or dispatch status, contact info@activiti.in or WhatsApp Care at +91 96906 00099.
Dispute Resolution
Please first send a written complaint to info@activiti.in so the parties can attempt a good-faith resolution. If it remains unresolved after 30 days, either party may use remedies available under applicable law. Any arbitration mutually agreed or lawfully invoked will follow the Arbitration and Conciliation Act, 1996 (as amended), be conducted in English, and use an appointment, seat and venue agreed by the parties or determined under applicable law. Nothing in this clause restricts a customer’s right to approach a consumer commission or another mandatory statutory forum. Subject to those rights, courts having jurisdiction under applicable law may hear the dispute.
Acceptance
By completing a pre-order, you acknowledge that you have read, understood and agree to these Pre-order Terms & Conditions, together with the Privacy, Shipping & Delivery and returns notices linked at checkout.
Founding-Access Offer
The 30% founding-access offer is available only to eligible founding-list subscribers while the introductory offer is active. One code may be used once per eligible email address on product subtotal only; shipping is excluded. The offer cannot be combined with another code or the automatic Founding Trio price, has no cash value and is validated server-side before payment. HRIMÉO may reject misuse without limiting mandatory consumer rights.
Purchase Coins + Honest Reviews
Earn 20% back in HRIMÉO Coins on eligible product spend after discounts and wallet use, excluding shipping. Coins are credited after delivery. 10 Coins = ₹1 of store value; whole Coins are rounded down. Purchase and review rewards expire after 12 months. Referral rewards are 1,000 Coins for an eligible first delivered order, capped at five awards per calendar month, and expire after 12 months. A first honest review of each delivered product may earn 100 Coins, regardless of its rating or whether you allow publication. One award per product per order; edits earn no extra award. Any promised reward is recorded with the order or submission. Rewards are promotional store value, not cash. Refunds reverse the related purchase and referral rewards; already spent rewards are offset against future promotional credits. Wallet refund value is not used to settle those offsets and does not expire. Test-mode orders and sample reviews are excluded from live customer reviews and live balances.
Botanic Ville Community Guidelines
This moderated space is for adults aged 18 and over to discuss clean beauty, routines, wellbeing and conscious living. Share your own experience and respect others. Do not post harassment, discrimination, spam, undisclosed advertising, unlawful material, private contact or medical details, diagnosis requests or unsupported treatment claims. Community discussions are general perspectives, not personal medical advice. Posts and replies appear only after moderation. Moderators may decline, remove or close discussions that breach these guidelines; a different opinion or a low product rating alone is not grounds for removal. Sign in to report a contribution or remove your own post. By submitting, you confirm that you have the right to share the content and permit its display with your chosen public name. Do not upload another person’s details without permission. Joining the optional Discord space is separate and subject to Discord’s terms. Contact Customer Care for order problems and the privacy contact for data requests.